Communication. The essence of every relationship – from family, friends, and neighbors to your colleagues, kid’s teachers, service persons, and well, everyone in your life. Did we mention tenants? The ability to communicate effectively is vital to success in every area of life. So, let’s discuss the art of communication.
We use communication both to understand and to be understood – to listen and to share.
Tips on Listening –
Give the one sharing your full attention.
1. Listen actively – that means you focus on their words, instead of thinking about how you will respond. Pay attention to what isn’t being said – sometimes, what’s not being said is the most significant part of their message.
2. Keep eye contact – Not only can eyes be a powerful tool in communication, but maintaining eye contact also shows respect and lets the speaker know you value them and their thoughts.
3. Pay attention to their body language – and yours. Their body language will help you understand the message. Your body language, relaxed, open arms, occasional nods, and appropriate facial expressions indicate that you are fully engaged in listening.
4. Control your emotions – listen and consider without bias. Ask questions to ensure understanding.
5. Before responding with your thoughts, clarify what you heard. Repeat back what you believe the speaker shared. Preventing simple misunderstandings can save major disruptions later.
And when it’s your turn – Tips on Sharing –
1. Think before you speak. Your words are powerful tools. They can enrich or defeat. Use words that fit the situation. Speak in positive terms. Even in difficult situations, your response can be positive. For example, telling someone you are sorry for their loss, and expressing understanding and sympathy is a positive, rather than negative, response.
2. Be honest and transparent. Integrity is the foundation for excellence in communication.
3. Use appropriate emotions and voice tones.
4. When responding, keep your response in context to the situation. When starting a new topic, know your message. Use clear and accurate information to support it.
5. Again, pay attention to your body language. Your facial expression, stance, calmness, or even agitation, should align with your message.
6. Ask the listener what they think you said. Now is the time to be sure you each understand the other.
Good communication creates better relationships, builds trust with others, provides clarity in situations, and resolves, or even prevents, problems. Take the time to improve your communication and enjoy the benefits.
At Rentals America, we value clear, honest communications with our team, our clients, and our residents. It’s one of the pillars of a successful working relationship.
